Frequently Asked Questions

Yes — with renovy's "reversible renovation," it's possible. For walls, faucets, and similar fixtures, you may need to check with your landlord first.

We carry many options compatible with underfloor heating. Please ask your coordinator for details.

In most cases, the entire process — including coordination — takes about two weeks from the initial consultation. See our service flow below for more details.

We'll send free cut samples by mail so you can check the real materials. Samples typically arrive within about two business days.

Yes — we offer interior coordination as well as furniture purchase and setup. Please ask your coordinator for details.

Absolutely — you're welcome to start small, such as just the bathroom or hallway.

Consultation and estimates are completely free, so please feel free to reach out. Contacting us via LINE tends to be the smoothest option.

We can accommodate late-night or last-minute installations. Please reach out and we'll do our best.

You're welcome to go out. If you do, please make sure no valuables are left in the space.

Ideally yes, they should be on. If electricity can't be connected, we may arrange a short-term contract on your behalf for just the day of installation. (We cover the electricity costs in that case.)

We can move items of any size, small or large. An additional fee may apply in some cases.

We accept credit cards and bank transfers. Please choose whichever works best for you.

You're welcome to remove the materials yourself, or you can leave it to us. If the materials can be reused at your next home, we cover the removal cost as a complimentary service.

Yes — you can always reach your dedicated coordinator on LINE, even after the project is complete. We also offer a members program so you can feel at ease long after your renovation.